Database Connection Issue
Major incident
Regions
Switzerland
Services
Login
Identity Brokering
Console
API's
Administration
Authentication
Management
OpenID Connect 1.0 / OAuth 2.0
2021-06-27 09:56 CET
·
40 minutes
Updates
Post-mortem
June 27, 2021 · 10:57 CET
We close this incident as the service is recovered.
Further work will be tracked here -> https://github.com/caos/zitadel/issues/1939
De-escalate
June 27, 2021 · 10:37 CET
Root cause analysis is still ongoing. But the service is back online.
Update
June 27, 2021 · 10:33 CET
We deployed a workaround to stabilise the system.
Problem analysis is still underway.
Update
June 27, 2021 · 10:24 CET
We identified a problem with out storage layer.
Implementation of a workaround is work in progress.
Investigating
June 27, 2021 · 10:08 CET
We can not provide an ETA until recovery yet.
Issue
June 27, 2021 · 09:57 CET
As of now we see a problem with our database connection.
Investigation is underway. Sorry for any inconvenience.
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